At VELVETNOVA, we are dedicated to ensuring a smooth and timely delivery experience for our customers. Please review our updated shipping policy below for detailed information:

Shipping Timeframe

• Processing Time: Orders are processed and shipped within 0–1 business day (Monday to Saturday).
• Order Cutoff Time: 6:00 PM (IST, GMT+05:30). Orders placed after this time will be processed on the next business day.
• Delivery Time: Estimated delivery is 3–5 business days, depending on your location.

Shipping Charges

• Prepaid Orders: Free shipping across India.
• Cash on Delivery Orders: A flat fee of ₹29 will be added at checkout.

Shipping Locations

• We currently ship within India only.
• International shipping is not available at this time.

Shipping Methods

• All orders are shipped via standard shipping for reliable delivery.
• We use trusted partners such as Bluedart, Delhivery, and Ekart.

Delivery Address

• Please ensure the shipping address is accurate and complete to avoid delays.
• VELVETNOVA is not responsible for orders shipped to an incorrect address provided by the customer.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can use the tracking link to monitor the delivery status.

Delivery Delays

While we strive for on-time delivery, delays may occur due to weather, courier issues, or other unforeseen circumstances. If your order does not arrive within the estimated timeframe, please contact our support team for help.

Important Information

• Orders are processed Monday to Saturday, excluding public holidays.
• Ensure your shipping address is correct at checkout.
• If an order is returned due to incorrect address or failed delivery attempts, re-shipping may incur an additional fee.

Contact Us

For any shipping, return, refund, or exchange inquiries, feel free to reach out:
📍 Address: Near CG Road, Ahmedabad, Gujarat, India – 380009
📧 Email: contact@velvetnova.in
📞 Phone: +91 81401 62399

Thank you for shopping with VELVETNOVA. We appreciate your trust and look forward to delivering your favorite styles right to your doorstep! 🚚✨