Skip to main content
BUY ANY 2 T-SHIRT @ UPTO 20% OFF

Return & Exchange Policy

At VELVETNOVA, we want you to love your products! To ensure a seamless experience, we’ve designed a hassle-free return, refund, and exchange policy. Please review the details below:

📅 Return & Exchange Period

You can request a return or exchange within 3 calendar days of receiving your order. The return window is calculated based on the delivery date.

🔄 Returns & Refunds

  • No Restocking Fee: We do not charge any restocking fee for returns.
  • Refund Processing Time: Approved refunds will be processed within 7 working days to your original payment method.
  • Free Return Shipping: If your return is approved, VELVETNOVA will cover the shipping cost.
  • All return requests are subject to approval based on our return guidelines.
  • Non-returnable Items: All products are eligible for return or exchange unless specifically marked as non-returnable on the product page.

📝 How to Initiate a Return or Exchange

If you wish to return or exchange an item, please contact us first before sending it back. You can reach out to us via:

Once your request is verified, we’ll send you return instructions and a prepaid return label for your convenience.

💰 Refund Process

  1. Customer contacts us to request a return.
  2. We verify the request and share return instructions and label.
  3. Once we receive and inspect the item, we initiate the refund within 1–2 working days.
  4. Refund is credited within 7 working days to the original payment method.
  5. For Cash on Delivery (COD) orders, refunds are issued via UPI or bank transfer. Customers must share these details.

Note: We do not provide cash refunds for COD orders.

📦 Damaged or Incorrect Items

If you receive a damaged product or the wrong size, we will replace it at no extra cost.

  • Contact us within 3 calendar days of delivery.
  • Send us clear photos of the issue.
  • Once verified, we’ll ship a replacement t-shirt to you for free.

📏 Size & Color Exchange

  • We offer free size and color exchanges within 3 days of delivery.
  • If you received the wrong size, we’ll exchange it for the correct one at no extra cost.
  • Please contact our support team with a photo of the product and size tag to begin the exchange process.

📩 Contact Us

For any return, refund, or exchange inquiries, feel free to reach out:

We appreciate your trust in VELVETNOVA and are here to help ensure you have the best shopping experience! 🚀💙