Return & Refund Policy

🔁 Returns

• Returns are accepted within 3 calendar days of successful delivery.
• Return requests are processed within 2 business days after receiving your request.
• To initiate a return, please contact our support team at +91 81401 62399 or via email.
• All returned products must be in unused and unworn condition with original packaging.

💰 Refund Process

• Once your return is picked up and verified, we will process your refund within 6–7 business days.
• Refunds are credited to your original payment method or preferred UPI/bank account for COD orders.
• Our support team will reach out to confirm your refund details before processing.

📏 Size Exchange – Free of Cost

• We offer free size exchanges if the item doesn’t fit as expected.
• Please contact us within 3 days of delivery to request an exchange.
• The product must be in unused and unworn condition for the exchange to be approved.
• Once we receive and inspect the item, we will ship the correct size to you at no extra cost.

🚚 Delivery Timeframe

• Orders are delivered within 3–5 working days based on your delivery pincode.

📩 Need Help?

For any assistance, feel free to reach out to our support team. We’re always happy to help! 😊

• 📞 Phone: +91 81401 62399
• 📧 Email: contact@velvetnova.in
• 💬 Live Chat: Available on our website