FAQs
Frequently Asked Questions (FAQ)
Welcome to VelvetNova's FAQ section! Here you'll find answers to common questions about our products, return and refund process, order support, and more. If you need additional help, feel free to contact us directly.
1. What is VelvetNova?
VelvetNova is a premium clothing brand focused on self-expression through stylish and high-quality t-shirts. We design unique, bold, and custom t-shirts that let your personality shine.
2. What is your Return & Exchange Policy?
Return & Exchange Period: Within 3 days of receiving your order.
No Restocking Fee: Absolutely free returns.
Free Return Shipping: VelvetNova covers return shipping costs.
Refund Processing: Refunds will be processed within 7 working days after approval.
To initiate a return or exchange, contact us first:
📧 Email: contact@velvetnova.in
📱 WhatsApp: Click here to chat
💬 Live Chat: Available on our website
3. What is the Refund Policy?
Refund Initiation:
- Contact us via email, WhatsApp, or live chat.
- We verify and share return instructions.
- Once we receive the product, refund is initiated in 1-2 days.
- Amount is credited within 7 working days.
Cash on Delivery Orders: Customers must share UPI or bank account details.
Damaged/Wrong Items: Contact us with a photo within 3 days for a free replacement.
4. How do I request a size or color exchange?
We offer free size and color exchanges! Contact us within 3 days with:
- Photos of the product and size tag.
- Your preferred size/color.
Once verified, we'll ship the new item free of charge.
5. What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect:
- Contact support within 3 days of delivery.
- Share clear photos.
- We'll send a replacement free of charge.
6. How long does delivery take?
Orders are delivered within 4–5 working days, depending on your pincode.
7. Do you offer free shipping?
Yes, we provide free shipping across India!
8. Can I customize my t-shirt?
Yes! We occasionally run collections where you can personalize your tees with custom text, dates, or artwork.
9. How do I contact VelvetNova?
You can reach out to us anytime through the following channels:
📍 Address: Near CG Road, Ahmedabad, Gujarat, India – 380009
📧 Email: contact@velvetnova.in
📞 Phone: +91 81401 62399
Still have questions? Don’t worry—we’re always here to help! 💙
Reach out to our friendly support team and we’ll get back to you quickly!